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Your Privacy at Mace Security Products, Inc.
At Mace Security Products, Inc., your privacy is of the utmost importance. We are dedicated not only to providing for you, our customer, the best possible shopping experience, but also to ensuring your complete privacy. Information we collect from you is used to process your orders with us and provide for you the best possible shopping experience. Mace Security Products, Inc. is the sole owner of all personally identifiable information collected via our web site. Please read on for more details about our privacy policy.
Information We Collect And The Uses For It:
- When you place an order at Mace Security Products, Inc. we will need to know your full name, mailing address, e-mail address, phone number, credit card number, and credit card expiration date. This information is used to fulfill your order, including payment and shipping, and to notify you of your order status.
- To ship your order, it will be necessary for us to share your name, address, and telephone number with the shipping company of our choice. Shipping companies require this information to deliver your products.
- Upon completion of your order, your credit card information is deleted from our database to ensure your protection.
- We offer a free newsletter used to keep you informed of specials, deliver information of interest, and more. To sign up for the newsletter we will ask for your e-mail address. We will deliver the newsletter to your e-mail address, and you will have the option to stop your receipt of the publication at any time. We only require your e-mail address for the purpose of the newsletter, and you will only receive our newsletter if you so choose.
- We occasionally offer contests and special promotions on our site. In order to take part in these opportunities, we will need to gather your name, e-mail address, and mailing address. This information is used to notify winners and administer the specific contest or promotion.
- We may request your participation in online or offline surveys via e-mail, telephone, postal mail, or web pages. Surveys are strictly voluntary and your participation and/or answers do not prohibit or influence your use of our website. Furthermore, if you do participate in a survey, you may decline to answer any question, and all answers are held in strict confidence according to our privacy standards. Individually identifiable survey information is for the use of Mace Security Products, Inc. only. General, aggregate survey results may be shared with third parties. Information you may be asked may include, but is not limited to, your name, address, e-mail address, phone number, income, age, gender, marital status, type of business, product usage, schooling, and hobbies. Survey data is used to enhance Mace Security Products, Inc. to provide a better customer experience.
- When you make purchases at our site, we monitor the information enabling us to better serve you. We use the general purchasing information to help us determine what products and services you are most interested in. We also keep track of site traffic using log files to help us better determine what areas of our site are providing our customers with the greatest value. We use this information to fine tune our site and tailor it to you and other visitors to our site.
- From time to time we may use information we collect from you to notify you of important or exciting changes to our website, new or changing services we offer, and other special offers we think may be useful to you. If you decide you would rather not receive this information, you can unsubscribe from our mailing list using the links above. We’ll take you off our mailing lists until you inform us otherwise.
Privacy Protection - How It’s Done:
The online shopping process at Mace Security Products, Inc. is safe and secure. Whenever you are in the process of placing an order, accessing personal information, or providing personal information we use a secure server. Powerful, industry-standard SSL secure server software provides encryption for all information sent between your computer and ours. Additionally, we protect our server and all customer data against unauthorized use physically or electronically.
Cookies:
The so-called cookie is a small piece of information that is stored on your computer’s hard drive by your web browser and which may be accessed by our server. The cookies we provide to your browser do not contain any personal information, but they do allow us to provide special services to you while you visit our website. Cookies simplify the ordering process by remembering information about you, allow the use of the shopping cart function, and enable online ordering. If you do not wish to accept cookies, most browsers allow you to prevent them from being accepted and saved to your hard drive. If you choose not to use cookies, you will be unable to place online orders at our website. However, you may still place orders toll free by phone at 1-888-530-MACE Monday through Friday from 8 a.m. to 6 p.m. CST or Saturday from 10 a.m. to 1p.m.
Disclosure of Information to Third Parties:
Mace Security Products, Inc. does not currently sell, trade, or rent your personal information to any third parties.
We may merge customer data stored in our database with data from third parties for the purposes of enhancing and marketing products and/or services to customers.
We may provide aggregate statistics of our users to third parties in reference to traffic patterns, numbers of users, sales, and other site and customer information. This information will never provide any personally identifiable information on individual users.
Notifying You of Changes to the Use of Your Information:
If at some point in the future there is a change to our information usage practices that affects your personal information, we will notify you by e-mail of the relevant changes. At the time of this message, you will be able to opt-out of this information unsubscribing to our newsletter. You should also check this posted privacy statement for changes.
Assuring Information Accuracy:
Information accuracy is an important aspect of our business and we strive to ensure the information we collect from you is correct. When you place an order, your full name, street address, and postal code are verified for accuracy against the data on file with your credit card company. This helps to ensure we collect accurate data and also prevents fraud. We also give you the opportunity to verify and correct your billing/shipping information during the order process when you provide your credit card information for payment. You also have the opportunity to correct or update information on file.
Correcting Information:
We make every effort to ensure that information collected from you is correct and accurate, but from time to time there may be a mistake found in your personal information. In order to correct personal information on file with us, you may contact us at 1-888-530-MACE. In order to change or correct personal information on file with us, provide us with the improper information and the correction that should be made. We will require your e-mail address (login) and password and may take additional reasonable steps to verify your identity before changing any information so as to protect your privacy and security.
You may also change your personal information on file with us when you place an order online. When placing an order, enter your e-mail address (login) and password, select your shipping option, then on the payment method screen of the order placement process your personal information is displayed near the top of your screen. To change this information, simply click "Change Account Info" in the top right corner of the blue Billing/Shipping Address box.
Contacting You:
We will send you e-mail messages during the processing of your order to verify your order placement and to notify you of its status. If there is a problem with your order, we may also contact you via e-mail, phone, or fax to notify you of the problem and solution. We may also contact you via e-mail, postal mail, phone, or fax regarding questions or comments you have regarding our website or our business. Surveys and post-sale satisfaction questions may also be administered via e-mail, postal mail, phone, or fax to help us better serve our customers.
Contact Us:
You may contact us with any concerns you may have at 1-888-530-MACE or via e-mail at by using our CONTACT FORM.You may also send us correspondence via postal mail to the following address:
Mace Security Products, Inc.
13710 Hutton Dr.
Farmers Branch, TX 75234
Summary:
At Mace Security Products, Inc. your privacy is one of our top priorities. We realize that your personal information is very important to you, just as you are very important to us. It is necessary for us to collect certain private information from you in order to make shopping at our site possible, however, we do not collect more information than is necessary nor do we use that information in ways other than what it was given to us for.
Effective Date:
This Privacy Policy for Mace Security Products, Inc. as stated herein is effective from December 22, 1999.
We Want to Hear From You:
We are interested in what you have to say. If you need to get in touch with us for any reason, you may call us toll free at 1-888-530-MACE or send e-mail to using our CONTACT FORM.
Worry-Free Shopping Guarantee
Did you know that shopping online is one of the safest ways to shop? The truth is, with today’s encryption technology and automated processes, shopping online is safer and easier than almost any other shopping method. But at Mace Security Products, Inc. we go one step further to ensure your total safety and satisfaction with the Worry-Free Shopping Guarantee. With this guarantee, you’ll never have to worry about the safety of your credit card information on our site.
We guarantee that every transaction made at Mace Security Products, Inc. will be 100% safe. If by some odd chance unauthorized charges are made to your card as a result of shopping at Mace Security Products, Inc., you will pay nothing.
Why Mace Security Products, Inc. is so safe:
We use the industry standard SSL secure server software to encrypt all personal information. That means that your name, address, phone number, and credit card information are unreadable by anyone other than us. Your personal information is protected by a complex mathematical lock that is nearly impossible to crack so that your information may travel over the Internet in complete safety.
Furthermore, when your information arrives at our location it is secured by multiple levels of electronic and physical security ensuring that at no time are you susceptible to fraud or other illegal activity relating to your information.
I’m still not sure, can I make an order some other way?
We understand your apprehension. While we assure you and guarantee that online ordering at our site is completely safe, we are more than happy to take your order over the phone. Simply decide what items you would like to purchase and call us toll free at 1-888-530-MACE.
Guarantee Details:
- According to Federal law (The Fair Credit Billing Act), your bank cannot hold you liable for more than $50.00 of fraudulent charges. Many banks do not hold you liable for even this amount, but in the case that you should be held liable for any of this $50.00, Mace Security Products, Inc. will cover the entire liability for you, up to the full $50.00. Mace Security Products, Inc. will cover your liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Mace Security Products, Inc. while using our secure server.
- In accordance with your credit card company’s stated rules and procedures, notify your card provider immediately if there is an unauthorized use of your credit card.
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